Policy

15 Day Return Policy

We offer you complete peace of mind while ordering of any Umang. You can return all items within 15 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 15 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products that you received from us, contact our customer care call us on 022-26300108 within 15 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Is there a category specific policy for returns?

Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, money will not refunded and all other items originally included with the product(s) delivered

In case of any queries, call us on 022-26300108 (between 9.30-5.30 mon-fri)

Shipping policy

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Returns

Umang will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Umang will refund the value of the goods returned but will NOT refund the value of any shipping paid

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed.In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Customer service

For all customer service enquiries, please contact us at 9833089877 and you can also mail us on support@yourumang.com

Please note our customer enquiries service are available only on office working hours